The continued increase in the Administrative and support service activities is the result of the classification and inclusion of the different service providers in the
Philippine Offshore Gaming Operations (POGO) such as:
Customer Service Relations Service Provider – refers to entities which provide customer service to the players and cater to their various needs through direct contact and interaction by means of remote devices.
Strategic Support Provider – refers to entities that develop or improve business process of the POGO Licensee. These entities usually operate as the back-office support of the POGO Licensees and do not have direct contact with players.
IT Support Provider refers to entities that provide technical support to POGO Licensees such as but not limited to diagnosing and solving software faults. IT maintenance, installing and configuring computer systems, and the placement and management of player accounts.
Gaming Software Platform Provider refers to entities that provide propriety products either as gaming systems such as sportsbook for Sportsbetting or games itself such as Random Number Generator (RNG) based games for E-casino.
Live Studio and Streaming Provider refers to entities that provide real time streaming of authorized gaming activities coming from live studios and/or licensed gaming venues via the internet to the websites of the POGO Licensees.
Special Class of BPO refers to entities that are servicing legitimately licensed gaming operators abroad and do not in any way handle betting but purely product marketing and customer relations and are not servicing any of PAGCOR POGO licensees