8 月 28 日事件反馈门户执行摘要
2023 年 12 月 1 日

2023年8月28日，北卡罗来纳大学教堂山分校发生枪击事件，校园全面封锁，一名教职人员死亡。对于校园社区的许多人来说，这是一次创伤性事件。作为事件后续行动的一部分，机构诚信和风险管理正在遵循标准的事后审查流程，其中包括聘请第三方供应商帮助分析事件和响应，并提供建议以告知大学的应急响应计划向前进。

为了帮助告知这一过程，学校邀请学生、教职员工、家长和家庭通过在线门户提供有关紧急响应和沟通的反馈。Qualtrics 表格的链接由负责机构诚信和风险管理的副校长 George Battle 在全校范围内的电子邮件中发送，并由学生事务部转发给学生家长，并于 9 月 13 日至 22 日开放回复。

重要的是要承认，在 9 月 13 日发送带有反馈门户链接的电子邮件后几分钟内，校园经历了一次额外的封锁，因此一些回复可能包括那次经历的印象，尽管问题集中在 8 月 28 日。

在反馈门户中，受访者首先被要求表明他们与卡罗莱纳州的关系以及他们在 8 月 28 日校园枪击事件期间所处的位置。在反馈门户收到的 3,362 份完整回复中，大多数受访者是学生 (36%)。27% 的受访者是学生家庭成员，26% 是工作人员，9% 是教师，2% 是其他人。一半的受访者在事件发生期间在校园内（50%）。其他人则在校外而非本地（35%），或者在校外但在教堂山或卡伯勒（Carrboro）本地（15%）。

受访者被邀请回答一个开放式问题，要求他们描述从这次经历中获得的主要收获。开放式评论中提供的反馈是深思熟虑且一致的，改进建议是具体且有建设性的。总体而言，对开放式问题的回答集中在三个主题上，概述如下，其中包括最普遍的建议：
https://campussafety.unc.edu/news/2023/12/01/executive-summary-for-aug-28-incident-feedback-portal/

有关大学对 8 月 28 日事件的审查的更多信息，请访问go.unc.edu/aug28response。

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Executive Summary for Aug. 28 Incident Feedback Portal

December 1, 2023

On Aug. 28, 2023, the University of North Carolina at Chapel Hill experienced a shooting incident in which the campus went into a full lockdown and a faculty member was killed. This was a traumatic event for many people in the campus community. As part of the follow up to the incident, Institutional Integrity and Risk Management is following a standard after-action review process, which includes engaging a third-party vendor to help analyze the incident and response and provide recommendations to inform the University’s emergency response plans moving forward.

To help inform that process, the University invited students, faculty, staff, parents and families to provide feedback on the emergency response and communications through an online portal. The link to a Qualtrics form was sent by George Battle, vice chancellor for Institutional Integrity and Risk Management, in a campus-wide email and forwarded by Student Affairs to parents of students, and it was open to responses Sept. 13-22.

It is important to acknowledge that the campus experienced an additional lockdown within minutes after the email with the feedback portal link was sent on Sept. 13, so some responses may include impressions from that experience, although the questions were focused on Aug. 28.

In the feedback portal, respondents were first asked to identify their affiliation with Carolina and their location during the Aug. 28 campus shooting event. Of the 3,362 completed responses received in the feedback portal, the majority of the respondents were students (36%). 27% of respondents were family members of students, 26% were staff, 9% were faculty and 2% identified as other. Half of the respondents were on campus during the incident (50%). Others were off campus and not local (35%) or off campus and local in Chapel Hill or Carrboro (15%).

Respondents were invited to answer one open-ended question asking them to describe their key takeaway from the experience. The feedback provided in the open-ended comments was thoughtful and consistent, and suggestions for improvements were specific and constructive. Overall, responses to the open-ended question focused on three themes, which are outlined below with the most prevalent suggestions:

Alert Carolina updates

• Send more frequent and detailed updates during the incident.
• Update the “on or near campus” language in the initial Alert Carolina because it was too vague.
• Provide information to parents on how they can get updates during the incident.
• Share more information on the location of the incident and impact as it evolves.
• Make sirens audible in classroom buildings.
• Continue to post the Alert Carolina on the classroom monitors because it was helpful.

Preparedness and training

• Require emergency protocol trainings and drills, especially for faculty and staff.
• Confirm expectations for faculty about continuing instruction in person or online.

Safety infrastructure

• Ensure all doors can be locked and/or windows can be covered.
• Create building-specific plans and emergency protocols.
• Assign trained department contact person to coordinate during an incident.

Respondents were also asked to answer questions in response to the following prompt, “Please rate how useful the emergency communications were to help you make personal decisions for your safety during the incident.” These included rankings for a variety of communications, such as the initial Alert Carolina outdoor sirens, text notification and email notification; Alert Carolina updates and website during the incident; and the Alert Carolina “All Clear” notification.

Of those emergency communications, respondents found the initial Alert Carolina text notification and email notification as well as the “All Clear” notification to be the most useful. 82.8% respondents found the initial Alert Carolina text notification to be useful (includes ratings for moderately, very or extremely useful combined), 71.1% of respondents rated the initial email notification to be useful, and 85% of respondents said the “All Clear” notification was useful to help make decisions about their safety. Responses for Alert Carolina updates during the incident were split. 49.5% of respondents said the updates were not at all useful or slightly useful, and the remaining 50.4% considered them useful.

The remaining communication tools or platforms were found to be less useful in making decisions than the others – the outdoor sirens and the Alert Carolina website. 47.1% of respondents said the outdoor sirens were not useful at all or slightly useful, and 60% said the same for the Alert Carolina website.

The University is grateful to everyone who took the time to give their feedback in this process. The input provided will be used to inform the after-action review process and ultimately identify opportunities for improvements to the University’s preparedness and responses to future incidents.

For more information about the University’s review of the Aug. 28 incident, visit go.unc.edu/aug28response.